Tateyama Alpine Kurobe Option ticket
How to buy mention ticket what are the benefitsabout 3 years ago1 answer5126 viewsabout 3 yearsJapan in November
Hi, like countless others, my wife and I have been waiting patiently for the Covid situation to e...over 3 years ago3 answers5312 viewsover 3 yearsMinimum transfer time Shin Osaka
Is Shin Osaka easy to navigate for JR Rail Pass 'neebies'? We are planning a journey from Hiroshi...over 3 years ago3 answers7538 viewsover 3 years3 Questions to Save our Japan Trip
Hello! I’ve got multiple questions about the JR pass and when and how it works, as the rules wher...over 3 years ago1 answer6696 viewsover 3 yearsluggage and reservation
Hi! My family (2 adults and 1 child) will go to Hiroshima from Otsuka station after quarantine pe...over 3 years ago1 answer6346 viewsover 3 yearsTo emigrate to Japan
Hello I have so many questions about Japan, i work at a german company and would like to emigrate...over 4 years ago1 answer8463 viewsover 4 yearsnew N700S (Supreme)
Good Morning, I want to ride the new N700S from Tokyo to Shin-Osaka. What is it called in Hyperd...over 4 years ago1 answer9031 viewsover 4 yearsTOURISM FOR FOREIGNERS
When will Japan reopen for foreign tourists?about 5 years ago1 answer10111 viewsalmost 5 yearsSituación with Jr Pas
Good morning, I am David Fernández, I buy 4 jr pass, I already got the tickets with the kit, I wa...over 5 years ago1 answer9339 viewsover 5 yearsExtend tickets
Because of the covid-19 and the closure of many attractions in Japan we will not be able to trave...over 5 years ago1 answer10590 viewsover 5 yearsExtend my Exchange boucher Period
Hi all, Argentinean Government is taking some restrictions about get in/out from Argentine in ord...over 5 years ago1 answer9041 viewsover 5 yearsCan I extend WiFi bundle?
Hi Daniel, A few days ago I asked you if I could extend the jr pass from two weeks to three bec...over 5 years ago1 answer8863 viewsover 5 yearsWe changed our trip date due to Coronavirus
Hello! As many other concerned travelers, we are not going to Japan as we planned (next Monday). ...over 5 years ago1 answer9845 viewsover 5 yearsCancellation and Refund
Hi, My trip was cancelled due to concerns around the Coronavirus. Can I cancel my trip and recei...over 5 years ago1 answer9716 viewsover 5 yearsCancelling due to Corona Virus
Hi, I know you've been getting a lot of emails due to the Corona virus. Unfortunately we are als...over 5 years ago1 answer9968 viewsover 5 yearsCancellation Inquiry
Hello, I would like to cancel my unused 21 day pass and I have messaged [email protected] about...over 5 years ago1 answer8852 viewsover 5 yearsJRpass Reprogramming
Hello I bought a 14-day JRpass to be activated on my trip to Japan in mid-March. For reasons of p...over 5 years ago1 answer8669 viewsover 5 yearsDelivery Question
Hello Daniel-San! I ordered rail passes today (2.25.2020) at 4pm PST and my flight is on 3.2.202...over 5 years ago2 answers8374 viewsabout 3 yearsCharged Twice
Hello, I bought two JR passes last year but noticed I was charged twice. I sent an email to JR s...over 5 years ago1 answer9376 viewsover 5 years24 Days
Hello! This is my 2nd time in Japan and wanted to have a longer trip. My wife and I will have 24...over 5 years ago1 answer8589 viewsover 5 years
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