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www.jrpass.com is offered to you free of charge for your personal use and is subject to these Terms and Conditions. By using www.jrpass.com you consent to be bound by the following Terms and Conditions.

Please note that these Terms and Conditions do not affect your statutory rights.


We may occasionally make changes to our Terms and Conditions. If this concerns you, you are advised to check the current Terms and Conditions prior to every purchase. If you continue to use www.jrpass.com after the date of a change in our Terms and Conditions, your use of www.jrpass.com indicates your agreement to be bound by said new Terms and Conditions.

Copyright and Intellectual property

The content of www.jrpass.com is protected by copyright, trademarks, and other intellectual property rights. You may retrieve and display the content of www.jrpass.com on a computer screen, store such content in electronic form on disk (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.jrpass.com without written permission from JRPass Ltd.

Site Availability

Your access to www.jrpass.com may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. JR Pass Ltd will attempt to restore the service as soon as it reasonably can.

JRPass Ltd's liability

www.jrpass.com is provided by JRPass Ltd without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

www.jrpass.com provides content from other Internet sites or resources and while JRPass Ltd tries to ensure that material included on www.jrpass.com is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. JRPass Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with www.jrpass.com. If JR Pass Ltd is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of www.jrpass.com with any of your equipment, software or telecommunications links
  • service errors or interruptions, unsuitability, unreliability or inaccuracies of content provided by JRPass Ltd
  • inadequacy of www.jrpass.com to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.jrpass.com.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Third Party Websites

As a convenience to our customers, www.jrpass.com includes links to other web sites or material that are beyond its control. JRPass Ltd is not responsible for this external content, or for any other site outside of www.jrpass.com.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and only the English courts will decide any dispute.

International Use

JRPass Ltd makes no promise that materials on www.jrpass.com are appropriate or available for use in locations outside the United Kingdom, and accessing www.jrpass.com from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the date you place your order. Payment is taken when your order is placed online and in the event that the payment card has expired we will be unable to take payment and fulfill your order.


We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.

All prices shown on www.jrpass.com are to be seen as guide prices, and do not constitute an offer to sell. Formal formation of a contract and acceptance of your order only occurs once we have received payment and dispatched the goods. Until we formally accept your order, receive payment and dispatch the order, placement of an order will constitute an offer to purchase.

While JRPass Ltd makes every effort to ensure that prices in other currencies are correct according to current exchange rates, JRPass Ltd makes no guarantee that these prices are accurate or correct.

Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price. All prices include VAT where applicable.


If for any reason beyond our reasonable control, we are unable to supply a particular item; we will not be liable to you. If it is impossible to supply an item, we will remove the item from the order and deduct the item price from the total order cost accordingly.

If you are unsatisfied, please contact us as soon as possible and we will attempt to rectify the problem within reason. Please note that we aim to dispatch your order as soon as possible. For most orders placed Monday to Friday this will be within one business day. We can make alterations to your order up to the point of dispatch, however, once dispatched any changes to your order will have to be made via our standard returns process (below).

Acceptance & Contract

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.


Please note that for online sales we take payment at the point of checkout and not at the dispatch stage.


All our deliveries are carried out using Royal Mail and FedEx Express. As such we are subject to their terms and conditions.

Once your order has been received by us, we aim to dispatch your goods within 1 business day (Mon-Fri) subject to stocking levels.

Once we have dispatched your goods, you should normally receive them within the timeframe of the delivery type chosen. However, while we maintain a close relationship with our delivery company, and will attempt to rectify any delivery problems as soon as reasonably possible, the operation of the delivery company we use is outside our control. Time of delivery shall not be subject to any contractual obligation, and JRPass Ltd does not offer any guarantee that your order will arrive within the delivery time-frame chosen. In the event of the delay of delivery of your order or a mistake in the order itself, JRPass Ltd accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with JRPass Ltd, or refuse delivery. Returns should be made using the instructions below.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

Delivery will be made to the address specified by you on the completed order form. We reserve the right to charge for any extra carriage costs incurred should the incorrect address by entered on your order. Until dispatch of your order please contact us to amend or add any delivery details.

Please note that JRPass Ltd will not be responsible for any lost or damaged parcel as a result of incomplete or inaccurate address.

JRPass Ltd can only be responsible for delivery to an address that has been registered with Royal Mail or FedEx Express. We cannot guarantee delivery to any addresses inputted that are not registered with Royal Mail or FedEx Express.

Refunds and Returns

Any Japan Rail Pass Exchange Orders may be returned for any reason within 1 year. The following conditions apply:

  • The Exchange Order that has not been turned in for a JAPAN RAIL PASS
  • The Exchange Order was not lost or stolen.
  • JRPass Ltd will charge a 15% processing fee per ticket.

Other returns:

  • If the ticket is found to be damaged or faulty, we will either replace the item or give you a full refund (including postage costs). Please state the option you would prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
  • If the item was incorrectly supplied or if we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
  • Items must be accompanied by a copy of the delivery note or receipt.

Returns Instructions

Items supplied to customers should be returned in their original packaging.

Please make sure you contact us before returning any item. Any item returned without our knowledge will be refused.

Please also note that the items remain your property until we have received them. You are therefore responsible for your goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method such as Royal Mail Special Delivery.

Provided the conditions above are met JRPass Ltd will refund the item(s), and postage where applicable.

Please note that returns are accepted at the discretion of the JRPass Ltd. If any items are returned which do not adhere to the above policy, then we reserve the right to impose a charge proportionate with the costs of processing the items. Refunds will be given in the same tender type as the original payment.

Please allow 90 days (in addition to the delivery time) for the return and refund to be processed.

Returns in Japan:

  • After an Exchange Order is turned in for a Japan Rail Pass, the pass can be turned in at any Japan Rail Pass exchange office for a refund if this is done before the starting date for the use of the pass. (Ten percent of the yen price of the pass will be charged as a handling fee.). The refund will be 90% of the Yen value of the ticket.
  • No refund can be made for any reason on or after the stamped First Date.
  • No refund or extension of the validity period can be made in the event of train non-operation, delay, or the like.

Please see full usage notes here.

Please note JRPass Ltd are not responsible for the returns process in Japan, and will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the returns process in Japan.

Use of the Forum

Commercial advertising is prohibited. JRPass Ltd reserves the right to remove or edit content at any time and without any notice. JRPass Ltd also reserves the right to block or remove user accounts at any time and without any notice. By posting or commenting to JRPass Ltd all copyright to the posted content is transferred to JRPass ltd including, and without limitation, the right to publish the work in whole or in part in any and all forms and media, now or hereafter known.


You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and JRPass Ltd ignores this, JRPass Ltd will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

JRPass Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

These Terms and Conditions were last revised 15th February 2010

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