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Knowledge Base

  • Why use a Japan Rail Pass?

    The Japan Rail Pass provides unlimited travel on the entire national JR network, including the high speed bullet train lines. Travel at your own pace with unlimited freedom to explore Japan.

  • How long does delivery take?

    It depends on the country. We dispatch within 1 business day to the UK, US, Canada, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and more. For a full list of countries see: www.jrpass.com/delivery

  • Who is eligible for the Japan Rail Pass?

    In short, anyone who enters Japan under a 14 or 90 day tourist visa. For full details, see our eligibility page

  • How do I get help with my order?

    Contact us via our Contact form, mail us at: support@jrpass.com or contact us via Facebook. Don't forget to mention your order number, if you already have one.

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Contact details

Explore Japan
Uncommon
25 Horsell Road
London N5 1XL

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We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes

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