Explore Japan

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Knowledge Base

  • Why use a Japan Rail Pass?

    The Japan Rail Pass provides unlimited travel on the entire national JR network, including the high speed bullet train lines. Travel at your own pace with unlimited freedom to explore Japan.

  • How long does delivery take?

    It depends on the country. We dispatch within 1 business day to the UK, US, Canada, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and more. For a full list of countries see: www.jrpass.com/delivery

  • Who is eligible for the Japan Rail Pass?

    In short, anyone who enters Japan under a 14 or 90 day tourist visa. For full details, see our eligibility page

  • How do I get help with my order?

    Contact us via our Contact form, mail us at: support@jrpass.com or contact us via Facebook. Don't forget to mention your order number, if you already have one.

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Contact details

Explore Japan
Uncommon
25 Horsell Road
London N5 1XL

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We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes

Refunds and Returns:

Any Japan Rail Pass Exchange Orders may be returned for any reason within 1 year. The following conditions apply:

  • The Exchange Order that has not been turned in for a JAPAN RAIL PASS
  • JRPass Ltd will charge a 15% processing fee per ticket.

Returns Instructions

Please return unactivated/unused exchange orders and invoices (printed copy of the invoice is also acceptable).

Please make sure you contact us before returning any item.

We will provide you with further instructions for the return. Any item returned without our knowledge will be refused.

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