Extend tickets
Because of the covid-19 and the closure of many attractions in Japan we will not be able to trave...over 5 years ago1 answer10801 viewsover 5 yearsExtend my Exchange boucher Period
Hi all, Argentinean Government is taking some restrictions about get in/out from Argentine in ord...over 5 years ago1 answer9267 viewsover 5 yearsCan I extend WiFi bundle?
Hi Daniel, A few days ago I asked you if I could extend the jr pass from two weeks to three bec...over 5 years ago1 answer9113 viewsover 5 yearsWe changed our trip date due to Coronavirus
Hello! As many other concerned travelers, we are not going to Japan as we planned (next Monday). ...over 5 years ago1 answer10189 viewsover 5 yearsCancellation and Refund
Hi, My trip was cancelled due to concerns around the Coronavirus. Can I cancel my trip and recei...over 5 years ago1 answer9888 viewsover 5 yearsCancelling due to Corona Virus
Hi, I know you've been getting a lot of emails due to the Corona virus. Unfortunately we are als...over 5 years ago1 answer10195 viewsover 5 yearsCancellation Inquiry
Hello, I would like to cancel my unused 21 day pass and I have messaged [email protected] about...over 5 years ago1 answer9059 viewsover 5 yearsJRpass Reprogramming
Hello I bought a 14-day JRpass to be activated on my trip to Japan in mid-March. For reasons of p...over 5 years ago1 answer8811 viewsover 5 yearsDelivery Question
Hello Daniel-San! I ordered rail passes today (2.25.2020) at 4pm PST and my flight is on 3.2.202...over 5 years ago2 answers8546 viewsover 3 yearsCharged Twice
Hello, I bought two JR passes last year but noticed I was charged twice. I sent an email to JR s...over 5 years ago1 answer9686 viewsover 5 years24 Days
Hello! This is my 2nd time in Japan and wanted to have a longer trip. My wife and I will have 24...over 5 years ago1 answer8903 viewsover 5 yearsShiroishi Station - Miyagi Prefecture
Howdy, I was looking at doing Fox Village on the way up from Tokyo to Sendai ( so I don't have to...over 5 years ago1 answer9304 viewsover 5 years2 POCKET WIFI
Hello! I want to rent 2 pocket wifi, but when I´m making the purchase of 4 jr pass I don´t see an...over 5 years ago1 answer8486 viewsover 5 yearsNagoya to Takayama
Hi! I intend to travel with my family from Nagoya to visit Shirakawa-go and Tateyama but I am not...over 5 years ago1 answer8428 viewsover 5 yearsCancel
How can I cancel the JRPass, I wrote a message but I did receive the answer. Let me know what i...over 5 years ago1 answer7901 viewsover 5 yearsJR PASS = Pasmo or Suico?
Can my JR Pass be used just like Pasmo or Suico for train transportation around Tokyo?over 5 years ago1 answer8341 viewsover 5 yearsJapan trip for 2 months
Hello My name is Ekky and I plan on going travel for 2 months in Japan starting on 31st March. ...over 5 years ago1 answer11319 viewsalmost 5 yearsCan you help me make the right choice?
Hello all, I need your advice on the different types of transportation cards that you can get in...over 5 years ago3 answers8313 viewsover 5 yearsTicket
Hello, I bought a ticket for use in March 2020. However, if my trip is canceled because of the co...over 5 years ago1 answer7588 viewsover 5 yearsNarita Kyoto
Hello. I plan to travel Narita airport to Kyoto on May 7th afternoon. I plan the trip back from K...over 5 years ago1 answer7558 viewsover 5 years
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Starting from $351.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18784 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes