Can the hotel sign for my voucher if it arrives before me?I need to have my vouchers sent by Fedex to my hotel in Japan. They will arrive before me. Can th...about 3 hours ago1 response7 views24 minutes
Pocket Wifi Location ChangeHi Daniel-san, 4 days ago, my flight to Haneda Airport has been cancelled but I was able to rebo...2 days ago1 response123 views2 days
Delivery Time to PortugalHi! I have just ordered my japan rail pass! How long is the estimate delivery time to Portugal?...3 days ago1 response125 views3 days
Not received confirmationHas anyone had issues ordering a JR pass? I ordered 5 for my family yesterday and haven’t receive...6 days ago1 response227 views6 days
Which rail passes are bestHello, 2 of us are traveling to Japan in May: These are the train trips we need to take: 1. Sat...8 days ago1 response43 views2 days
Meet & Greet Service questionDear Daniel, I am considering purchasing the Meet & Greet Service for my family and I when w...8 days ago1 response60 views6 days
Tracking Number Ref.Hi, Can you please provide me the tracking number for Order Ref. #1792623. We Purchased our JR P...9 days ago1 response101 views8 days
Can I use JR Pass to explore Hokkaido starting at Hakodate to Sh...Hi Daniel-San, I plan to order the JR Pass to visit Hokkaido with my family and would like to kn...9 days ago2 responses77 views8 days
Meet and Greet servicesHello, Can the Meet and Greet service representative assist with Takkyubin service as well as lug...11 days ago1 response57 views9 days
Strollers in ShinkansenWe will be traveling to Japan in April and noticed there are some new rules for oversized baggage...11 days ago1 response47 views8 days
Wrong pronoun on the passHello, I put the wrong pronoun on the JR pass, I put Mr instead of Miss, the name is correct jus...12 days ago1 response230 views10 days
Mt Fuji trip on JR PassHello! I hope everyone is having an awesome day! We will be in Japan on 05/08 to 05/16/2023 - Ho...16 days ago1 response193 views15 days
Buying JR East PassHello Daniel-San Today is the 1st day of March, can't wait to start my trip to Japan in May! This...21 days ago4 responses216 views19 days
How often do shinkansen trains pass?I know it depends on the station, but on Kyoto, Osaka and Tokyo? Do they pass regularly or I woul...22 days ago1 response192 views21 days
Pocket Wifi Location ChangeHello, I purchased a pocket wifi that is scheduled to be picked up at Haneda as that is where my...25 days ago1 response64 views21 days
JR any reason cancellation protectionIf our trip is cancelled for whatever reason, do we return the exchange order to get the 100% ref...26 days ago1 response414 views21 days
What pass to chooseHi, I need a bit more advice on what pass to choose, we will be doing those travels : in 4 to 6...about 1 month ago1 response286 views14 days
Renting Car in HokkaidoWhich website is do you recommend to rent private car in Hokkaido for 1 week? Also California lic...about 1 month ago1 response102 viewsabout 1 month
Narita Airport to Shin NihonbashiHi, may i confirm there is direct train from narita airport to shin nihonbashi station? If yes, w...about 1 month ago1 response81 viewsabout 1 month
Exchange orderGood evening. Our flight keeps changing and is later than the original time. How late will I be a...about 1 month ago5 responses225 viewsabout 1 month
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