question about redeeming JR pass
I purchased a JR pass for my friend on a debit card that recently expired and that I also don’t h...2 days ago0 responses270 viewsDate of use day when purchasing on line
Hello, I will be arriving Japan 6/9 and will be visiting for 10 days. When I purchased my family’...5 days ago1 response359 views2 daysMatsumoto to Gotemba
Hi, I plan on travelling from Matsumoto to Gotemba station, please can you advise on the best rou...7 days ago1 response330 views2 daysAdvice on when to purchase the full JR Pass
Hello, we will be arriving in Tokyo on the 31st July from the UK, and hopefully will exchange the...7 days ago1 response482 views2 daysExchange voucher at Nikko?
Hi, can I exchange my voucher for the Japan Rail Pass in Nikko? Thanks7 days ago1 response226 views2 daysWondering is this pass is cost effective
Hi all, Hoping for some clarity. There is 4 of us heading to Japan in December. Itinerary is pre...7 days ago1 response266 views2 daysOrder
Hello, I just ordered 4 JR passes from your website . I leave the country on Saturday. I was jus...8 days ago3 responses324 views6 daysSpelling names
Hello, my name is spelled with the character é. I've read that you should not use special charac...10 days ago1 response296 views8 daysordering a JP rail pass
My trip to Japan is less than 3 weeks away. I do not think my confirmatin will arrive in time be...10 days ago1 response105 views8 daysShinjuku to Nikko
Hi everyone, I'm planning a trip using the JR Pass and need some clarification on the surcharge ...12 days ago1 response316 views8 daysDangis
Hello, I planning my itinerary from Tokyo-Kyoto-Osaka-Hiroshima-Fuji mountain-Tokyo-Nikko-Tokyo. ...13 days ago1 response282 views8 daysMany questions!
On the JR website, the prices are in yen. If I pay with American credit card, will it be the exch...15 days ago1 response498 views13 daystrain timetable website
To plan our itinerary, In the past I have used Hyperdia, but since it has disappeared, what other...16 days ago1 response372 views13 daysKid under 6 years
Hello, We are a family of 4. 2 adults and 2 kids of age 5 and 7... I understand i got to buy 3 ...16 days ago1 response504 views15 daysUpgrade pass
Can the JR pass be upgraded for one leg of the trip, for example from Toyooka to Narita? And if i...17 days ago1 response533 views15 daysReceiving the JR pass from Tokyo
We will be in Japan on Monday morning at Narita Airport. Can we purchase the JR pass now and rece...18 days ago1 response552 views16 days13 days japan trip
hello from narita airport have to goto osaka day two osaka to hiroshima day three osaka to univer...18 days ago1 response518 views16 daysNew Year Travel
Hello, I will be arriving in Japan on December 20th. We will be staying in Nara for New Years Eve...19 days ago1 response425 views9 daysReserve Seat on Shinkensen
Hello, I have purchased the JR pass and I have received the Exchange Order on my mailing address ...20 days ago1 response755 views20 daysCan I add extras after I buy the pass?
Hi guys! I am hoping to get some answers before buy my tickets. My husband and I are traveling to...20 days ago2 responses566 views19 days
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Can’t find the answer?
Learn from over 17506 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes