Pocket WiFi Support

You will be charged at the same time when you purchase the JRPass.

The Wifi can be picked up and returned at all major airports within Japan. Please check the "pick-up" and "drop-off" page for more information.

If you choose "delivery" as your return method, NINJA WiFi will include a prepaid return slip which can be used at any major convenience store in Japan.

We have teamed up with NINJA WiFi in Japan to help with any issues that may arise. Please contact them via e-mail: [email protected], or at +81-50-8882-5774. Business Hours: (weekdays) 10:00-18:00 JST; (weekends and holidays) 11:00-18:00 JST.

Please be aware that refunds are possible up to 4 days before your pickup date. Wifi cancellations after this point are non refundable. Any orders canceled after this date are charged in full. Please contact us via [email protected] if you wish to cancel.

Yes! Please contact us via [email protected] and help you set up the extension. An additional fee will be required depending on the length of the extension.

Please be aware that changes are possible up to 4 days before your pickup date. Wifi cancellations after this point are non refundable. Any orders canceled after this date are charged in full.

The price depends on the amount of days you order, the longer the less you pay per day. Please select the amount of days you want to use it during check-out to see the actual price.

Please contact NINJA WiFi ([email protected]) to set up the return via international mail, shipping charges are paid by the sender.

Yes, please contact us via [email protected].

We accept EUR, GBP and USD.

Yes, this covers the cost of any loss or theft you may encounter. When this happens, please contact NINJA WiFi ([email protected]) directly. Making a police report about a missing or stolen item is required to qualify for the coverage.

The minimum is 5 days, you can still place an order for fewer days but the minimum charge is for 5 days of use.

Please bring your passport and reservation ID number (starting with "in" followed by six digits number). You'll find the reservation ID number in the confirmation e-mail.

Yes! the wifi will even work on the superfast Shinkansen. Do keep in mind that service may be interrupted when entering a tunnel.

You get a daily limit of 5GB per day of high-speed access, after which the internet will slow down.

The maximum download speed is 150 Mbps via LTE at the best condition. The speeds may vary depending on coverage and other conditions.

We provide both an AC net adapter and USB cable.

Up to 5 people/devices can connect at once to the device. Keep in mind that the maximum speed is divided by each connected user. This becomes noticeable if more than 2 people connect at the same time.

Please contact NINJA WiFi ([email protected]) directly for a replacement.

Yes, as long as your device can use Wifi, it will work with pocket Wifi. This includes, Windows, Apple, Android, Blackberry and so on.

First be sure that the dog is alright, then contact NINJA WiFi (in[email protected]) directly for a replacement and further steps.

Using your own pocket Wi-Fi is much safer than using a public Wi-Fi point. You never know who else is on a public network, while the pocket Wi-Fi is private.

Please see the manual for the details.

Yes, all of these are completely fine to use.

Yes, VPN’s work.

No, a NAT is used because the connection is made over the 4G mobile network.

The battery usually lasts for 6 hours, though it has the potential to last up to 10 hours depending on how much it is being used.

We use the Softbank LTE network in Japan, which covers 99% percent of Japan's population. A full coverage map can be found here: https://mb.softbank.jp/en/romingin/en/area.html

Please contact NINJA WiFi directly via e-mail: [email protected], or at +81-50-8882-5774. Business Hours: (weekdays) 10:00-18:00 JST; (weekends and holidays) 11:00-18:00 JST.

Yes, disable data roaming on your cellphone. This way you are sure to avoid unnecessary roaming costs.