Pocket WiFi Support

You will be charged at the same time when you purchase the JRPass.

The Wifi can be picked up and returned at all major airports within Japan, including Narita Airport, Haneda, Kansai, New Chitose, Komatsu, Nagoya Chubu airport, Fukuoka and Naha (Okinawa). Please select the airports where you wish to pick-up and return the Wifi router when placing an order.

Yes, though we recommend dropping it off at the airport, as this will save you shipping costs. If you do return the device by mail, then any carrier that offers tracked delivery can be used. The shipping fee is around 500 yen. We recommend using Yamato Transport: http://www.kuronekoyamato.co.jp/en/ for this.

We have teamed up with NinjaWifi in Japan to help with any issues that may arise. Please contact NinjaWifi via: 050-5838-9868 inside Japan, or +81-50-5838-9868 outside Japan. Business Hours (JST): 9:00 - 21:00 or by e-mail via [email protected]

Please be aware that refunds are possible up to 4 days before your pickup date. Wifi cancellations after this point are non refundable. Any orders canceled after this date are charged in full. Please contact us via [email protected] if you wish to cancel.

Yes! Please contact us via [email protected] and help you set up the extension. An additional fee will be required depending on the length of the extension.

Please be aware that changes are possible up to 4 days before your pickup date. Wifi cancellations after this point are non refundable. Any orders canceled after this date are charged in full.

The price depends on the amount of days you order, the longer the less you pay per day. Please select the amount of days you want to use it during check-out to see the actual price.

Please contact the NinjaWifi to set up the return via international mail, shipping charges are paid by the sender.

Yes, please contact us via [email protected]

We accept EUR, GBP and USD.

Yes, this covers the cost of any loss or theft you may encounter. When this happens, please contact NinjaWifi directly. Making a police report about a missing or stolen item is required in order to qualify for coverage.

The minimum is 5 days, you can still place an order for fewer days but the minimum charge is for 5 days of use.

Please bring your passport and reservation ID number. You’ll find the ID number in the confirmation e-mail.

Yes! the wifi will even work on the superfast Shinkansen. Do keep in mind that service may be interrupted when entering a tunnel.

You get a daily limit of 3GB per day of high speed access, after which the internet will slow down but still be usable.

The maximum throughput is 187.5 Mbps via LTE. Though speeds may vary depending on coverage and other conditions.

We provide both an AC net adapter and USB cable.

Up to 10 people can connect at once to the device. Keep in mind that the maximum speed is divided by each user connected. This becomes noticeable if more than 4 people connect at the same time.

Please contact NinjaWifi directly for a replacement.

Yes, as long as your device can use Wifi, it will work with pocket Wifi. This includes, Windows, Apple, Android, Blackberry and so on.

First be sure that the dog is alright, then contact NinjaWifi for a replacement and further steps.

Using your own pocket Wifi is much safer than using a public wifi point. You never who else is on a public network, while the pocket wifi is private.

Please see the manual for the details.

Yes, all of these are completely fine to use.

Yes, VPN’s work.

No, a NAT is used because the connection is made over the 4G mobile network.

The battery lasts for about 9-12 hours of full use. There’s also a battery indicator on the device, so you know when it is time to charge.

We use the Softbank LTE network in Japan, which covers 99% percent of Japan's population. A full coverage map can be found here: https://mb.softbank.jp/en/romingin/en/area.html

Please contact the NinjaWifi contact center by e-mail or call: 050-5838-9868, inside Japan, or +81-50-5838-9868 outside Japan or by e-mail: [email protected]

Yes, disable data roaming on your cellphone. This way you are sure to avoid unnecessary roaming costs.