Extended our stay
Hi Daniel, I have a trip coming up that was supposed to be a week in South Korea and then two w...11 months ago2 responses1991 views11 monthsCancellation and Refund
Hi, My trip was cancelled due to concerns around the Coronavirus. Can I cancel my trip and recei...11 months ago1 response2885 views11 monthsHow do I request a refund?
Our vacation plans have changed due to the situation in Asia. How do I go about requesting for a...11 months ago1 response2177 views11 monthsCancelling due to Corona Virus
Hi, I know you've been getting a lot of emails due to the Corona virus. Unfortunately we are als...11 months ago1 response3317 views10 monthsCancellation Inquiry
Hello, I would like to cancel my unused 21 day pass and I have messaged [email protected] about...11 months ago1 response2187 views11 monthsHelp! Osaka to Fuji to Atami to Tokyo
Coming to Japan in two days and I can't work out the trains! Routes we are doing: Day return tr...11 months ago3 responses2322 views11 monthsMt Fuji - Takayama - Kanazawa
Hello, We are coming to Japan for three weeks in July. I've determined the two week pass will be ...11 months ago1 response2491 views11 monthsJRpass Reprogramming
Hello I bought a 14-day JRpass to be activated on my trip to Japan in mid-March. For reasons of p...11 months ago1 response2123 views11 months10 days trip: Tokyo (Narita airport) - Kyoto - Osaka
Hi experts, Please give me some advises on this tip that I am having in Japan: 10 days trip: 4 ...11 months ago3 responses2303 views11 monthsKansai to Uehommachi
Can I use a JR pass to travel from Kansai Airport station to Osaka-Uehommachi Station?11 months ago2 responses2503 views11 monthsI'm planning to travel from tokyo haneda airport to osaka to kyot...
I'm planning to travel from tokyo haneda airport to osaka to kyoto then back to tokyo, please adv...11 months ago1 response1921 views11 monthsMr
Hello, i would to cancel my JR pass due to coronavirus. Can you help me? Thanks11 months ago1 response2331 views11 monthsOnline delivery of JRPass + Extention of JRPass
Hi there, could you please clarify the following? Whether JRPass can be delivered to me electroni...11 months ago1 response2000 views11 monthsMrs hanum
I want to cancel my jr pass due to corona virus outbreak. Can i do that? If yes, could you let me...11 months ago1 response2386 views11 monthsOsaka-Kyoto-Tokyo-Fujimi-Tokyo-Osaka Regional Pass?
Hi, These are the cities that I plan to travel within 7 days: Osaka-Kyoto-Tokyo-Fujimi-Tokyo-Osak...11 months ago2 responses2100 views11 monthsTokyo-Takayama-Kyoto-Osaka
Hi, we are traveling end of March for 15 days. First 5 in Tokyo, then 2 in Takayama, 5 in Kyoto a...11 months ago2 responses1985 views11 monthsBuy Railpass online, Spring 2020
Hello, I have heard that starting in spring 2020 there will be a way to buy a JR railpass direct...11 months ago1 response1905 views11 monthsDelivery Question
Hello Daniel-San! I ordered rail passes today (2.25.2020) at 4pm PST and my flight is on 3.2.202...11 months ago2 responses1980 views11 monthsKansai Wide Area Pass for more than 5 days.
If staying in the Kansai area for more than 5 days, can you purchase the Kansai Wide Area Pass wi...11 months ago4 responses2199 views11 monthsCharged Twice
Hello, I bought two JR passes last year but noticed I was charged twice. I sent an email to JR s...11 months ago1 response2113 views11 months
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