Cancelling due to Corona Virus
Hi, I know you've been getting a lot of emails due to the Corona virus. Unfortunately we are als...almost 6 years ago1 answer10580 viewsalmost 6 yearsCancellation Inquiry
Hello, I would like to cancel my unused 21 day pass and I have messaged [email protected] about...almost 6 years ago1 answer9329 viewsalmost 6 yearsJRpass Reprogramming
Hello I bought a 14-day JRpass to be activated on my trip to Japan in mid-March. For reasons of p...almost 6 years ago1 answer9114 viewsalmost 6 yearsDelivery Question
Hello Daniel-San! I ordered rail passes today (2.25.2020) at 4pm PST and my flight is on 3.2.202...almost 6 years ago2 answers8815 viewsover 3 yearsCharged Twice
Hello, I bought two JR passes last year but noticed I was charged twice. I sent an email to JR s...almost 6 years ago1 answer10044 viewsalmost 6 years24 Days
Hello! This is my 2nd time in Japan and wanted to have a longer trip. My wife and I will have 24...almost 6 years ago1 answer9171 viewsalmost 6 yearsShiroishi Station - Miyagi Prefecture
Howdy, I was looking at doing Fox Village on the way up from Tokyo to Sendai ( so I don't have to...almost 6 years ago1 answer9594 viewsalmost 6 years2 POCKET WIFI
Hello! I want to rent 2 pocket wifi, but when I´m making the purchase of 4 jr pass I don´t see an...almost 6 years ago1 answer8720 viewsalmost 6 yearsNagoya to Takayama
Hi! I intend to travel with my family from Nagoya to visit Shirakawa-go and Tateyama but I am not...almost 6 years ago1 answer8776 viewsalmost 6 yearsCancel
How can I cancel the JRPass, I wrote a message but I did receive the answer. Let me know what i...almost 6 years ago1 answer8080 viewsalmost 6 yearsJR PASS = Pasmo or Suico?
Can my JR Pass be used just like Pasmo or Suico for train transportation around Tokyo?almost 6 years ago1 answer8765 viewsalmost 6 yearsJapan trip for 2 months
Hello My name is Ekky and I plan on going travel for 2 months in Japan starting on 31st March. ...almost 6 years ago1 answer11711 viewsabout 5 yearsCan you help me make the right choice?
Hello all, I need your advice on the different types of transportation cards that you can get in...almost 6 years ago3 answers8480 viewsalmost 6 yearsTicket
Hello, I bought a ticket for use in March 2020. However, if my trip is canceled because of the co...almost 6 years ago1 answer7809 viewsalmost 6 yearsNarita Kyoto
Hello. I plan to travel Narita airport to Kyoto on May 7th afternoon. I plan the trip back from K...almost 6 years ago1 answer7768 viewsalmost 6 yearsPocket WiFi
I’ve received our JR pPass vouchers and the pocket Wi-fi voucher. It says collect at Narita T2 an...almost 6 years ago1 answer8739 viewsalmost 6 yearsTokyo - Osaka - Kyoto - Japan
Hi, Need assistance. Will be travelling to Japan in March. Itinerary: 1) Haneda Airport to Toky...almost 6 years ago1 answer8604 viewsalmost 6 yearsSIM card
There is a very negative review from a tourist from Germany regarding the SIM card which can be o...almost 6 years ago3 answers10039 viewsover 2 yearsRound trip travel advice from Tokyo to Tochigi
Hi, I am visiting Tokyo in September and need to visit Tochigi on a Friday for work. I will be w...almost 6 years ago1 answer7772 viewsabout 5 yearsTokyo-Osaka-Kyoto-Osaka
Hallo Daniel, I plan to visit to Japan in April for 7 days and will arrive in Haneda Airport-Tok...almost 6 years ago2 answers8283 viewsabout 5 years
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