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Trying to extend order
Hi, I bought the Mobile Router just over 2 weeks ago, but I misunderstood how the site calculate...over 3 years ago3 answers2497 viewsover 3 yearsHiroshima
Can I pick up a JR pass at Hiroshima? Are there multiple locations?over 3 years ago2 answers2558 viewsover 3 yearsJR pass
Can I use the JR 7-day pass for travel from 1) Narita terminal 1 station to Toyama station? 2) Go...over 3 years ago1 answer2480 viewsover 3 yearshow long
How long does it take on the kansen from Osaka to Yokohama?over 3 years ago1 answer5315 viewsover 3 yearsNarai to Matsumoto
Does the JR Pass cover the Chuo Line local from Narai to Matsumoto station? Thank youover 3 years ago1 answer3667 viewsover 3 yearsPurchasing four passes together - will we all have our own pass w...
Hello, We are a family of four and will be arriving together but travelling to different places ...over 3 years ago1 answer3014 viewsover 3 yearsUsing Tohoku pass
To use the pass in local train which is non-reserve ,will I have to get ticket from station offic...over 3 years ago0 answers7109 viewsTokyo-Hokkaido Itinerary
Hi, I am planning a 10 day trip to Japan this June. Could you please check the itinerary and se...over 3 years ago1 answer2842 viewsover 3 yearsExchange / activation after office hours
Hello, I am interested in ordering the Rail pass through your site. My flight gets in after your ...over 3 years ago2 answers2793 viewsover 3 yearsPocket wifi
We have a stop to Haneda for two hours going to Sapporo. We are planning to get the pocket wifi i...over 3 years ago4 answers2967 viewsover 3 yearsReservations
Do you need reservations if you have a JR Pass? This is our itinerary: Osaka airport to Osaka Osa...over 3 years ago1 answer2965 viewsover 3 yearsKyoto and Tokyo
Hi, I am going to Japan on 02/11/2023 - 12/11/2023. We are planning to just stay in Tokyo for mos...over 3 years ago1 answer5371 viewsover 3 yearsPicking up the Rail Pass and the wifi pocket
Previously when purchasing the JR pass and the wifi pocket, I selected for the pass and the pocke...over 3 years ago2 answers2905 viewsover 3 yearsShould I purchase JR pass?
Hi Daniel, I'm planning to travel from Tokyo > Ginzan onset > Zao mountain > Takayama &...over 3 years ago2 answers4693 viewsover 3 yearsRequest for Delivery Tracking Details
Hello. I have recently purchased a 7-day JR Pass via you and reached out to you for tracking det...over 3 years ago1 answer2564 viewsover 3 yearsCan I take Fuji-Kaiyu Express with JR Pass?
Dear JR Pass Team, I have the JR pass and plan to go from Tokyo to Hakone. Can I take the direct...over 3 years ago1 answer3101 viewsover 3 yearsOrdinary JR Pass on the green car
Hello, We ordered the ordinary JR pass, but wanted to travel on the green car from Tokyo to Kyot...over 3 years ago1 answer3126 viewsover 3 yearsInformation on JR pass for my Trip as well as JR Price increase
HI I'm trying to find out info on if we can buy the pass before the October increase and if it w...over 3 years ago1 answer6671 viewsover 3 yearsTrip Hakone (Odawara)- Kyoto with JR pass
Hello! I'm planning a trip to Japan soon and I think the JR pass is the best option. Our itinerar...over 3 years ago3 answers8126 viewsover 2 yearsAmount of allowed tickets
Hello Daniel-san. Currently, I am planning a travel route for my holiday in Japan (October-early ...over 3 years ago1 answer6827 viewsover 3 years
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