Issue with my order
I ordered my pass two days ago and made a mistake on the shipping address (I just entered the wro...over 2 years ago3 answers3369 viewsover 2 yearsCustomer Support Order #1896249
I have reached out to support a few days ago regarding an extension to my pocket wifi order, and ...over 2 years ago1 answer3390 viewsover 2 yearsPayment & Intinerary
Hello, I Have 2 questions about the JR Pass and the payment method. 1 - About the payment metho...over 2 years ago1 answer4720 viewsover 2 yearsAnother JR pass or no JR Pass question
We're currently debating whether or not to purchase JR Pass for our trip, and wanted to share our...over 2 years ago2 answers3370 viewsover 2 yearsTravel advice
We are travelling to Japan in the summer (jul/aug) and we are visiting mt Fuji for a few days fro...over 2 years ago1 answer3266 viewsover 2 yearsHello Kitty Shinskansen
Good Morning, I am traveling from May 17 - 31 and was very sad to know the hello kitty train is ...over 2 years ago1 answer3326 viewsover 2 yearsIssues with purchase
I purchases a JR Pass and have an order number. But my Credit Union sent me a text asking if this...over 2 years ago1 answer3566 viewsover 2 yearsDo I need anything Additional to the JR Pass?
We leave for Japan at the end of the month, and I was careful to book hotels near stations for ea...over 2 years ago2 answers3329 viewsover 2 yearshow long
How long does it take on the kansen from Osaka to Yokohama?over 2 years ago1 answer3217 viewsover 2 yearsKyoto and Tokyo
Hi, I am going to Japan on 02/11/2023 - 12/11/2023. We are planning to just stay in Tokyo for mos...over 2 years ago1 answer3668 viewsover 2 yearsKyoto to Kumamoto
My son and I are planning to visit Kumamoto from Kyoto, but we are unsure how long that travel ta...over 2 years ago1 answer3476 viewsover 2 yearsReserved Seats
Hi, I recently bought a JR pass from your website, and wanted to see if I’d be able to reserve m...over 2 years ago1 answer2902 viewsover 2 yearsPurchasing ticket
I need to get one way ticket from Tokyo to Kyoto, how do I do it from this website, seems like it...over 2 years ago1 answer3154 viewsover 2 yearsHello Kitty Shinkansen May 2023 Schedule
Hi, I will be in Japan from 12 May until 21 May, but I saw in the schedule that the Hello Kitty S...over 2 years ago1 answer3853 viewsover 2 yearsRegarding order #1859790
Good day, I hope this message finds you well. I would like to confirm with you about the delive...over 2 years ago1 answer3115 viewsover 2 yearsPlanning a trip for 90 days, need help regarding purchase of mult...
Hi, I am currently planning a trip to Japan, and would be visiting different places in Hokkaido,...over 2 years ago1 answer4078 viewsover 2 yearsWhat pass to get
Arrive osaka in mid jan2024 Shirakwago Snow monkey park Mt fuju Fuji five lake Look for places t...over 2 years ago0 answers3830 viewsthe JRpass includes Shinkansen trains?
Hi, Im planning to visit Japan in july. I want to be sure that the JRpass includes all the Shink...over 2 years ago1 answer3627 viewsover 2 yearsOrder 1841561
Hi, I ordered a jr pass on 9th of april. I didn’t get a tracking order, but I read you should be...over 2 years ago1 answer3161 viewsover 2 yearsKanazawa Takayama Nagano Tokyo
Hi! I would like to visit Kanazawa to Takayama and Takayama to Nagano with seishun 18 kippu. But ...over 2 years ago1 answer3588 viewsover 2 years
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