Order Your JRPass
Back to General Japan Travel

Cancellation and Refund

Johnny Hampton
Johnny Hampton
9 months ago
1 response

Hi,
My trip was cancelled due to concerns around the Coronavirus. Can I cancel my trip and receive a full refund? Please advise.

Thanks,
Johnny

avatar
Daniel-san
16615 posts
9 months ago
Expert

Hi Johnny,

You've done the right thing by e-mailing us. Please note that due to the high amount of requests, it may take 2-3 business days to to get a reply in detail.

We can also provide you with an 85% refund for any unused ticket, within 1 year after purchase as per the terms and conditions.

Kind regards,
Daniel


Looking for more information? Search the forum

Instant Quote

Starting from £217.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 14880 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets
or see our range of Regional Passes