Airport Meet & Greet and Japan Rail Pass exchange service.

Your personal assistant for your arrival in Japan.

Order Meet & Greet service

We take care of you, from the moment that you arrive in Japan.

Get the best possible start of your Japan trip with our Meet and Greet service. We'll be waiting for you right after arrivals, help you exchange the Japan Rail Pass, take care of any business you might have at the airport and personally escort you to your onward method of transport.

With our Meet & Greet service, you don't have to worry about the language barrier and is ideal for families traveling together, first time visitors to Japan and business travelers.

Meet&Greet header picture

Why you might be interested?

  • We'll meet you in person on arrival.
  • We'll help you activate the JR Pass and reserve tickets for the railway system.
  • So you can focus on enjoying your visit in Japan.

Pillars of our Meet & Greet service

  • Assistance and support icon

    Meet and Greet

  • Passenger transfer icon

    Passenger transfer

  • No-stress introduction to Japan icon

    No-stress introduction to Japan

  • Meet&Greet icon

    Assistance and support

What to expect from JRPass Meet & Greet:

With JR Pass Meet & Greet you don’t have to worry about wasting any time at the airport. One of our Japanese travel specialists will meet you in person at the airport, activate the JR Pass, help you reserve train tickets and anything else you may want to do upon arriving in Japan.

Think about collecting your Pocket WiFi, exchanging/withdrawing money, buying a Suica card and any other business you may have. Your attendant will speak both English and Japanese, you won’t get lost in translation.

Finally, we'll be your escort through the airport to your onward method of transport, this way you are sure that you are on the right bus, train or taxi. It's simply the best possible start of your Japan trip you could have.

Our Meet & Greet service is available at:

Airports

Haneda Airport

Narita Airport

Kansai Airport

Train stations

Tokyo

Nagoya

Kyoto

Osaka

Hakata (Fukuoka)

Meet&Greet availability map

Step-by-step process:

1

We'll be waiting for you with a personalized sign, at the designated arrival area on the airport or train station.

Meet&Greet 1. process step

2

We'll take care of activating the Japan Rail Pass and accompanying paperwork.

Meet&Greet 2. process step

3

Our assistant will help you reserve seats according to your itinerary (in case of long queue, booking may only be done for the first day of use).

Meet&Greet 3. process step

4

We'll be your escort through the airport and station and make sure you board the right bus or train for your onward destination.

Meet&Greet 4. process step

5

Have the best possible start of your Japan trip.

Meet&Greet 5. process step

Ready for your Meet & Greet service?

Order JR Pass Meet & Greet

Order Your Rail Pass with Meet&Greet

We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes

Questions and Answers

  • What happens if my flight is delayed?

    By providing your flight number, we keep track of your flight and will be waiting for you, whether this is sooner or later than the planned arrival.

  • What if I change flight?

    We understand that flight changes can occur, please contact our staff as soon as possible via [email protected] or call the emergency contact number provided in your confirmation email. The service will be fully charged in case flight changes occured but we were not informed beforehand. The same applies in case of a no-show.

  • Do I need to start using my rail pass right after exchange?

    No, you can select a starting date up to 30 days later. In other words, you don’t have to start using it right away.

  • Can I use the Meet and Greet service without a JR Pass?

    Yes, we offer Meet & Greet to anyone.

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