JRpass Tracking Number
Hi, I recently ordered my JRpass online yesterday 3/27/2023. I have receive my order number but ...over 2 years ago3 answers3047 viewsover 2 yearsUrgent pass required
There are two of us travelling to Japan on short notice, and we only have 2 business days before ...over 2 years ago1 answer2951 viewsover 2 yearsHello Kitty Shinkansen Spring 2023 schedule
Good afternoon I will be in Japan in April/May 2023 for the first time (I can't wait!!) I wonde...over 2 years ago4 answers9792 viewsover 2 yearsSuitcase Reuse/Disposal Service
I'm traveling from the West to East of Japan with the JR Pass visiting several cities and am curr...over 2 years ago3 answers14181 views3 monthsTokyo & Osaka
We are traveling in April. arriving at Heneda airport in Tokyo for 4 nights then to Osaka for tw...over 2 years ago3 answers3062 viewsover 2 yearsIs it worth buying a JR pass
Hi! We are flying to Japan for one week and our travel plan looks like that: Tokyo-Kioto-Osaka-To...over 2 years ago1 answer3455 viewsover 2 yearsDifference of JP Rail Pass and National/Regional Pass
Hello Community! My partner and I will betraveling in Japan from May 19th - June 3rd and cannot ...over 2 years ago2 answers4421 viewsover 2 yearsCan the hotel sign for my voucher if it arrives before me?
I need to have my vouchers sent by Fedex to my hotel in Japan. They will arrive before me. Can th...over 2 years ago1 answer3625 viewsover 2 yearsPocket Wifi Location Change
Hi Daniel-san, 4 days ago, my flight to Haneda Airport has been cancelled but I was able to rebo...over 2 years ago1 answer3764 viewsover 2 yearsDelivery Time to Portugal
Hi! I have just ordered my japan rail pass! How long is the estimate delivery time to Portugal?...over 2 years ago1 answer3530 viewsover 2 yearsNot received confirmation
Has anyone had issues ordering a JR pass? I ordered 5 for my family yesterday and haven’t receive...over 2 years ago1 answer3426 viewsover 2 yearsWhich rail passes are best
Hello, 2 of us are traveling to Japan in May: These are the train trips we need to take: 1. Sat...over 2 years ago1 answer3024 viewsover 2 yearsMeet & Greet Service question
Dear Daniel, I am considering purchasing the Meet & Greet Service for my family and I when w...over 2 years ago1 answer3126 viewsover 2 yearsTracking Number Ref.
Hi, Can you please provide me the tracking number for Order Ref. #1792623. We Purchased our JR P...over 2 years ago1 answer3636 viewsover 2 yearsCan I use JR Pass to explore Hokkaido starting at Hakodate to Sh...
Hi Daniel-San, I plan to order the JR Pass to visit Hokkaido with my family and would like to kn...over 2 years ago2 answers3872 viewsover 2 yearsMeet and Greet services
Hello, Can the Meet and Greet service representative assist with Takkyubin service as well as lug...over 2 years ago1 answer3351 viewsover 2 yearsStrollers in Shinkansen
We will be traveling to Japan in April and noticed there are some new rules for oversized baggage...over 2 years ago1 answer4092 viewsover 2 yearsWrong pronoun on the pass
Hello, I put the wrong pronoun on the JR pass, I put Mr instead of Miss, the name is correct jus...over 2 years ago1 answer3765 viewsover 2 yearsMt Fuji trip on JR Pass
Hello! I hope everyone is having an awesome day! We will be in Japan on 05/08 to 05/16/2023 - Ho...over 2 years ago1 answer3757 viewsover 2 yearsBuying JR East Pass
Hello Daniel-San Today is the 1st day of March, can't wait to start my trip to Japan in May! This...over 2 years ago4 answers4304 viewsover 2 years
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Starting from $2,762.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18784 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes