Can the hotel sign for my voucher if it arrives before me?
I need to have my vouchers sent by Fedex to my hotel in Japan. They will arrive before me. Can th...over 2 years ago1 answer3828 viewsover 2 yearsPocket Wifi Location Change
Hi Daniel-san, 4 days ago, my flight to Haneda Airport has been cancelled but I was able to rebo...over 2 years ago1 answer4052 viewsover 2 yearsDelivery Time to Portugal
Hi! I have just ordered my japan rail pass! How long is the estimate delivery time to Portugal?...over 2 years ago1 answer3786 viewsover 2 yearsNot received confirmation
Has anyone had issues ordering a JR pass? I ordered 5 for my family yesterday and haven’t receive...over 2 years ago1 answer3620 viewsover 2 yearsWhich rail passes are best
Hello, 2 of us are traveling to Japan in May: These are the train trips we need to take: 1. Sat...over 2 years ago1 answer3227 viewsover 2 yearsMeet & Greet Service question
Dear Daniel, I am considering purchasing the Meet & Greet Service for my family and I when w...over 2 years ago1 answer3304 viewsover 2 yearsTracking Number Ref.
Hi, Can you please provide me the tracking number for Order Ref. #1792623. We Purchased our JR P...over 2 years ago1 answer3878 viewsover 2 yearsCan I use JR Pass to explore Hokkaido starting at Hakodate to Sh...
Hi Daniel-San, I plan to order the JR Pass to visit Hokkaido with my family and would like to kn...over 2 years ago2 answers4209 viewsover 2 yearsMeet and Greet services
Hello, Can the Meet and Greet service representative assist with Takkyubin service as well as lug...over 2 years ago1 answer3520 viewsover 2 yearsStrollers in Shinkansen
We will be traveling to Japan in April and noticed there are some new rules for oversized baggage...over 2 years ago1 answer5001 viewsover 2 yearsWrong pronoun on the pass
Hello, I put the wrong pronoun on the JR pass, I put Mr instead of Miss, the name is correct jus...over 2 years ago1 answer3977 viewsover 2 yearsMt Fuji trip on JR Pass
Hello! I hope everyone is having an awesome day! We will be in Japan on 05/08 to 05/16/2023 - Ho...almost 3 years ago1 answer3981 viewsalmost 3 yearsBuying JR East Pass
Hello Daniel-San Today is the 1st day of March, can't wait to start my trip to Japan in May! This...almost 3 years ago4 answers4860 viewsalmost 3 yearsHow often do shinkansen trains pass?
I know it depends on the station, but on Kyoto, Osaka and Tokyo? Do they pass regularly or I woul...almost 3 years ago1 answer4297 viewsalmost 3 yearsPocket Wifi Location Change
Hello, I purchased a pocket wifi that is scheduled to be picked up at Haneda as that is where my...almost 3 years ago1 answer3359 viewsalmost 3 yearsJR any reason cancellation protection
If our trip is cancelled for whatever reason, do we return the exchange order to get the 100% ref...almost 3 years ago1 answer7199 viewsalmost 3 yearsWhat pass to choose
Hi, I need a bit more advice on what pass to choose, we will be doing those travels : in 4 to 6...almost 3 years ago1 answer3667 viewsover 2 yearsRenting Car in Hokkaido
Which website is do you recommend to rent private car in Hokkaido for 1 week? Also California lic...almost 3 years ago1 answer4120 viewsalmost 3 yearsNarita Airport to Shin Nihonbashi
Hi, may i confirm there is direct train from narita airport to shin nihonbashi station? If yes, w...almost 3 years ago2 answers4280 viewsover 2 yearsExchange order
Good evening. Our flight keeps changing and is later than the original time. How late will I be a...almost 3 years ago5 answers4238 viewsalmost 3 years
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