Customer Support Order #1896249
I have reached out to support a few days ago regarding an extension to my pocket wifi order, and ...about 2 years ago1 answer3020 viewsabout 2 yearsPayment & Intinerary
Hello, I Have 2 questions about the JR Pass and the payment method. 1 - About the payment metho...about 2 years ago1 answer3829 viewsabout 2 yearsAnother JR pass or no JR Pass question
We're currently debating whether or not to purchase JR Pass for our trip, and wanted to share our...about 2 years ago2 answers3031 viewsabout 2 yearsTravel advice
We are travelling to Japan in the summer (jul/aug) and we are visiting mt Fuji for a few days fro...about 2 years ago1 answer2914 viewsabout 2 yearsHello Kitty Shinskansen
Good Morning, I am traveling from May 17 - 31 and was very sad to know the hello kitty train is ...about 2 years ago1 answer3005 viewsabout 2 yearsIssues with purchase
I purchases a JR Pass and have an order number. But my Credit Union sent me a text asking if this...about 2 years ago1 answer3206 viewsabout 2 yearsDo I need anything Additional to the JR Pass?
We leave for Japan at the end of the month, and I was careful to book hotels near stations for ea...about 2 years ago2 answers2906 viewsabout 2 yearshow long
How long does it take on the kansen from Osaka to Yokohama?about 2 years ago1 answer2854 viewsabout 2 yearsKyoto and Tokyo
Hi, I am going to Japan on 02/11/2023 - 12/11/2023. We are planning to just stay in Tokyo for mos...about 2 years ago1 answer3250 viewsabout 2 yearsKyoto to Kumamoto
My son and I are planning to visit Kumamoto from Kyoto, but we are unsure how long that travel ta...about 2 years ago1 answer3090 viewsabout 2 yearsReserved Seats
Hi, I recently bought a JR pass from your website, and wanted to see if I’d be able to reserve m...about 2 years ago1 answer2513 viewsabout 2 yearsPurchasing ticket
I need to get one way ticket from Tokyo to Kyoto, how do I do it from this website, seems like it...about 2 years ago1 answer2791 viewsabout 2 yearsHello Kitty Shinkansen May 2023 Schedule
Hi, I will be in Japan from 12 May until 21 May, but I saw in the schedule that the Hello Kitty S...about 2 years ago1 answer3183 viewsabout 2 yearsRegarding order #1859790
Good day, I hope this message finds you well. I would like to confirm with you about the delive...about 2 years ago1 answer2837 viewsabout 2 yearsPlanning a trip for 90 days, need help regarding purchase of mult...
Hi, I am currently planning a trip to Japan, and would be visiting different places in Hokkaido,...about 2 years ago1 answer3354 viewsabout 2 yearsWhat pass to get
Arrive osaka in mid jan2024 Shirakwago Snow monkey park Mt fuju Fuji five lake Look for places t...about 2 years ago0 answers3376 viewsthe JRpass includes Shinkansen trains?
Hi, Im planning to visit Japan in july. I want to be sure that the JRpass includes all the Shink...about 2 years ago1 answer3224 viewsabout 2 yearsOrder 1841561
Hi, I ordered a jr pass on 9th of april. I didn’t get a tracking order, but I read you should be...about 2 years ago1 answer2790 viewsabout 2 yearsKanazawa Takayama Nagano Tokyo
Hi! I would like to visit Kanazawa to Takayama and Takayama to Nagano with seishun 18 kippu. But ...about 2 years ago1 answer3181 viewsabout 2 yearsJRPass hasn’t delivered yet - order number #1838724
I’ve ordered Delivery JRPass and the delivery date that was informed was April 10th (order number...about 2 years ago1 answer2870 viewsabout 2 years
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