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about 1 year ago
1 response

I was charged twice for one pass. How can I get the second charge taken off? I already emailed the support department at around 5pm Saturday Tokyo time. How long should it take them to reply? I am a US user getting a pass for vacation in Tokyo.

13211 posts
about 1 year ago
Expert button 2

Hi there,

I'm sorry to hear that you've been charged twice.

Please note that we can not answer order related questions on the forum.

Our sales office is closed during the weekend and you will receive a reply tomorrow.

Kind regards,

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