Exchange / activation after office hours
Hello, I am interested in ordering the Rail pass through your site. My flight gets in after your ...almost 3 years ago2 answers1959 viewsalmost 3 yearsPocket wifi
We have a stop to Haneda for two hours going to Sapporo. We are planning to get the pocket wifi i...almost 3 years ago4 answers2091 viewsalmost 3 yearsReservations
Do you need reservations if you have a JR Pass? This is our itinerary: Osaka airport to Osaka Osa...almost 3 years ago1 answer2189 viewsalmost 3 yearsPicking up the Rail Pass and the wifi pocket
Previously when purchasing the JR pass and the wifi pocket, I selected for the pass and the pocke...almost 3 years ago2 answers1969 viewsalmost 3 yearsRequest for Delivery Tracking Details
Hello. I have recently purchased a 7-day JR Pass via you and reached out to you for tracking det...almost 3 years ago1 answer1818 viewsalmost 3 yearsCan I take Fuji-Kaiyu Express with JR Pass?
Dear JR Pass Team, I have the JR pass and plan to go from Tokyo to Hakone. Can I take the direct...almost 3 years ago1 answer1988 viewsalmost 3 yearsOrdinary JR Pass on the green car
Hello, We ordered the ordinary JR pass, but wanted to travel on the green car from Tokyo to Kyot...almost 3 years ago1 answer2281 viewsalmost 3 yearsTrip Hakone (Odawara)- Kyoto with JR pass
Hello! I'm planning a trip to Japan soon and I think the JR pass is the best option. Our itinerar...almost 3 years ago3 answers7013 viewsabout 2 yearsJR Pass price increase
Hi Daniel San, Understand there will be a price increase for JR pass in Oct. As I will be travel...almost 3 years ago2 answers2258 viewsalmost 3 yearsNationality wrong on Exchange Order?
My wife and I have “UK” under our names on the right side of each of our Exchange Orders that wer...almost 3 years ago1 answer1872 viewsalmost 3 yearsBetter to buy JR pass with this itinerary ?
Hi Daniel , Below is our planned itinerary in Japan . We are thinking to buy 7 days pass for our1...almost 3 years ago1 answer1798 viewsalmost 3 yearsSmartEX app
Hi there, I would like to check if i could use the JR pass to book seats using the SmartEX app? ...almost 3 years ago1 answer7229 viewsalmost 3 yearsReservation no-show
Hello, We already have our itinerary planned out, so we will be reserving seats once we activate...almost 3 years ago3 answers2904 viewsalmost 3 yearsFormal Price Increase Announcement
Hi Daniel, When can we expect the details to be formally made available in relation to the price...almost 3 years ago1 answer1784 viewsalmost 3 yearsincrease price
I will travell to Japan in Oct and I would like to know if it is possible to buy the tickets befo...almost 3 years ago1 answer1661 viewsalmost 3 yearsPrice increase
Hi Daniel, Understand that JR pass will be increasing the price in Oct, I need you advice is it ...almost 3 years ago1 answer2586 viewsalmost 3 yearsVlidity of JR Pass after October 2023
Hello, I am planning on visiting Japan in October - November and therefore I will need to purcha...almost 3 years ago1 answer2081 viewsalmost 3 yearsJRpass for 21 days
I am planning to visiting Japan for 32 days and the JRPass is only for 21 days.. What can we do...almost 3 years ago1 answer2120 viewsalmost 3 yearsDo we need a new Pass?
Hi, I ordered the Japan Rail Pass for myself and my soon-to-be Wife last week. We did receive th...almost 3 years ago1 answer1901 viewsalmost 3 yearsReceiving the pass
Hello, Last minute, during my travels, i decided to visit Japan. I will arrive the 10th of may. ...almost 3 years ago1 answer1825 viewsalmost 3 years
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