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Torn physical exchange order

about 1 month ago
2 responses

Hello I have bought a physical exchange order for JR pass but accidentally torn it a little bit at the right side, where the barcode is . I am wondering if this is still valid to be exchanged with a JR pass? Thanks

18892 posts
about 1 month ago

Hi there,

A little bit of damage won't be a problem, as long as all the details are readable.

Please contact our support team, in case you do need a re-issue.

Kind regards,

2 posts
26 days ago

Hi Daniel thanks so much. I just saw this message and already in Japan. They do accept my torn JR exchange voucher. :)

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