I had ordered a pocket wi-fi and a meet and greet with my JR Pass but I had to cancel my trip to Tokyo due to inclement weather. Are those items also in the refund? or do I only get my money back from the JR PASS? also what is the average time for a response from support? I have not gotten a response in days.
Daniel-san
18837 posts
6822 likes
over 4 years ago
Hi there,
Refunds are decided on a case by case basis by our team. Usually we reply within 1-2 business days. Due to the extreme weather conditions in Japan, this may be longer.
Kind regards,
Daniel
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from $338.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 17488 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes