Daniel-san,
Can you please check the status of my order? I've been emailing support but haven't received any updates.
I ordered my JR Pass on Sept 17, received a confirmation, but no updates after that.
My friends who ordered theirs a few days later already received their Exchange Order.
My order # is 2105941. I want to make sure my order isn't lost before the price increase. I will be arriving in Japan on Dec 18.
Thank you!
Hi there,
I checked your order and since your travel is still a quite far out (mid Dec) it will be dispatched a bit later for more flexibility.
It will however by issued by end of week, and arrive well in time for your travel.
Kind regards,
Daniel
Thank you so much, Daniel-san!
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