Hello, I´ve just ordered my JR Pass but after I submitted the order the web page said that it was an error, but immediately I received a notification from my bank that they make the charge. Can you please give me an answer? thanks
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I do not know if my order was processed
mairim85
almost 8 years ago
2 answers
Daniel-san
19362 posts
7663 likes
almost 8 years ago
Hi there,
I'm sorry to hear that you experienced a problem during check-out.
It is best to contact our support team via [email protected], it is best to include as many details as possible. Such as your name and e-mail address used for the order.
We'll be able to look into the details for you then.
Kind regards,
Daniel
mairim85
2 posts
0 likes
almost 8 years ago
Thank you so much for your suggestion, I will do that!!! Hopefully it will be resolved...
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