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Hello, I´ve just ordered my JR Pass but after I submitted the order the web page said that it was an error, but immediately I received a notification from my bank that they make the charge. Can you please give me an answer? thanks
Using the Japan Rail Pass(으)로 돌아가기
I do not know if my order was processed
mairim85
over 8 years 전
2 답변
Daniel-san
19375 올리기
7674 좋아요
over 8 years 전
Hi there,
I'm sorry to hear that you experienced a problem during check-out.
It is best to contact our support team via [email protected], it is best to include as many details as possible. Such as your name and e-mail address used for the order.
We'll be able to look into the details for you then.
Kind regards,
Daniel
mairim85
2 올리기
0 좋아요
over 8 years 전
Thank you so much for your suggestion, I will do that!!! Hopefully it will be resolved...
