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I do not know if my order was processed

mairim85
mairim85
8 年多前
2 回答

Hello, I´ve just ordered my JR Pass but after I submitted the order the web page said that it was an error, but immediately I received a notification from my bank that they make the charge. Can you please give me an answer? thanks

avatar
Daniel-san
19375 發帖
8 年多前
Expert

Hi there,

I'm sorry to hear that you experienced a problem during check-out.

It is best to contact our support team via [email protected], it is best to include as many details as possible. Such as your name and e-mail address used for the order.

We'll be able to look into the details for you then.

Kind regards,
Daniel

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mairim85
mairim85
2 發帖
8 年多前

Thank you so much for your suggestion, I will do that!!! Hopefully it will be resolved...

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