JR East pass
I read holders of such pass get to ride the 13 Joyful Trains for free. Some of them serve meals a...over 1 year ago1 answer2598 viewsover 1 yearHaven't received order or any updates
Hello, I placed an order last Sunday and have not received a confirmation email or a tracking ema...over 1 year ago1 answer2612 viewsover 1 yearTakayama
Is Takayama covered by Osaka-Tokyo-Hokuriku arch pass?over 1 year ago1 answer2498 viewsover 1 yearRefund
I purchased a 7 days normal regional tourist pass valid starts today. I have a changed in my trav...over 1 year ago1 answer2944 viewsover 1 yearHokuriku Arch Pass & the Azusa 50 Limited Express?
Can I confirm whether the HA Pass can be used on the direct Azusa 50 Limited Express from Matsumo...almost 2 years ago2 answers2555 viewsalmost 2 yearsTokyo Metro Pass
Does the Tokyo Metro Pass cover the JR Yamanote Line? Their Route Map includes Yamanote Line, but...almost 2 years ago1 answer4606 viewsalmost 2 yearsUsing Tohoku pass
To use the pass in local train which is non-reserve ,will I have to get ticket from station offic...almost 2 years ago0 answers2473 viewsAmount of allowed tickets
Hello Daniel-san. Currently, I am planning a travel route for my holiday in Japan (October-early ...almost 2 years ago1 answer2601 viewsalmost 2 yearsUsage of Tohoku pass
After activation of Tohoku 5 day pass. Can I use the pass for 5 consecutive days or 5 flexible da...almost 2 years ago2 answers2599 viewsalmost 2 yearsKansai 1 day pass himeji hikone tsuruga
Hello! Can I visit kansai 1 day pass himeji hikone tsuruga? Or is 2 day kansai pass better idea?almost 2 years ago1 answer2480 viewsalmost 2 yearsConfirmation email
I just bought four (4) JR passes an a pocket wifi under order 1868101 but I have not received an ...almost 2 years ago1 answer2679 viewsalmost 2 yearsJR-WEST All Area Pass, exchange, and reserved seat
Hello. I plan to visit nagano before moving to kyoto and kansai area. My plan is take shinkansen ...almost 2 years ago1 answer3178 viewsalmost 2 years14 days at Kyushu
Hi, We are staying at Fukuoka 14 days and would like to travel to the following places what pass...almost 2 years ago4 answers2614 viewsalmost 2 yearsDid not receive a order confirmation email. Very concerning and m...
Hello, I made a purchase for my JR pass on 04/19/2023 and have not received a order confirmation...almost 2 years ago1 answer2557 viewsalmost 2 yearsjr vouchers
I ordered 4 passed on 4/7/23 and I did not receive it as of 04/18/23. Confirmation 1839522. My c...almost 2 years ago3 answers3055 viewsalmost 2 yearsJR Pass or West JR pass
Hello, We will be - arriving to Tokyo and stay for 3 days - go to Osaka and stay at Osaka for 4 d...almost 2 years ago1 answer2681 viewsalmost 2 yearsDamaged JR passes
Unfortunately our JR passes have been through the washing machine. we are in japan. i have dried ...almost 2 years ago1 answer5559 viewsabout 1 yearOrder
Hello, I contacted support [email protected] and have not received a response. I am inquiring ...almost 2 years ago1 answer2789 viewsalmost 2 yearsDelivery to Kyoto Hotel
Today is April10 and I was hoping to use the pass on April 14, a few days from now. If I order a ...almost 2 years ago3 answers2559 viewsalmost 2 yearsTohoku Pass
I am planning the following route in Golden Week - from Tokyo Haneda - Hakone - Aomori - Iwate - ...almost 2 years ago1 answer2932 viewsalmost 2 years
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Can’t find the answer?
Learn from over 18240 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes