Haven't received order or any updates
Hello, I placed an order last Sunday and have not received a confirmation email or a tracking ema...about 2 years ago1 answer3583 viewsabout 2 yearsTakayama
Is Takayama covered by Osaka-Tokyo-Hokuriku arch pass?about 2 years ago1 answer3486 viewsabout 2 yearsRefund
I purchased a 7 days normal regional tourist pass valid starts today. I have a changed in my trav...about 2 years ago1 answer3941 viewsabout 2 yearsHokuriku Arch Pass & the Azusa 50 Limited Express?
Can I confirm whether the HA Pass can be used on the direct Azusa 50 Limited Express from Matsumo...over 2 years ago2 answers3486 viewsover 2 yearsTokyo Metro Pass
Does the Tokyo Metro Pass cover the JR Yamanote Line? Their Route Map includes Yamanote Line, but...over 2 years ago1 answer6623 viewsover 2 yearsUsing Tohoku pass
To use the pass in local train which is non-reserve ,will I have to get ticket from station offic...over 2 years ago0 answers3331 viewsAmount of allowed tickets
Hello Daniel-san. Currently, I am planning a travel route for my holiday in Japan (October-early ...over 2 years ago1 answer3449 viewsover 2 yearsUsage of Tohoku pass
After activation of Tohoku 5 day pass. Can I use the pass for 5 consecutive days or 5 flexible da...over 2 years ago2 answers3460 viewsover 2 yearsKansai 1 day pass himeji hikone tsuruga
Hello! Can I visit kansai 1 day pass himeji hikone tsuruga? Or is 2 day kansai pass better idea?over 2 years ago1 answer3400 viewsover 2 yearsConfirmation email
I just bought four (4) JR passes an a pocket wifi under order 1868101 but I have not received an ...over 2 years ago1 answer3621 viewsover 2 yearsJR-WEST All Area Pass, exchange, and reserved seat
Hello. I plan to visit nagano before moving to kyoto and kansai area. My plan is take shinkansen ...over 2 years ago1 answer4506 viewsover 2 years14 days at Kyushu
Hi, We are staying at Fukuoka 14 days and would like to travel to the following places what pass...over 2 years ago4 answers3632 viewsover 2 yearsDid not receive a order confirmation email. Very concerning and m...
Hello, I made a purchase for my JR pass on 04/19/2023 and have not received a order confirmation...over 2 years ago1 answer3489 viewsover 2 yearsjr vouchers
I ordered 4 passed on 4/7/23 and I did not receive it as of 04/18/23. Confirmation 1839522. My c...over 2 years ago3 answers3979 viewsover 2 yearsJR Pass or West JR pass
Hello, We will be - arriving to Tokyo and stay for 3 days - go to Osaka and stay at Osaka for 4 d...over 2 years ago1 answer3637 viewsover 2 yearsDamaged JR passes
Unfortunately our JR passes have been through the washing machine. we are in japan. i have dried ...over 2 years ago1 answer6798 viewsover 1 yearOrder
Hello, I contacted support [email protected] and have not received a response. I am inquiring ...over 2 years ago1 answer3705 viewsover 2 yearsDelivery to Kyoto Hotel
Today is April10 and I was hoping to use the pass on April 14, a few days from now. If I order a ...over 2 years ago3 answers3429 viewsover 2 yearsTohoku Pass
I am planning the following route in Golden Week - from Tokyo Haneda - Hakone - Aomori - Iwate - ...over 2 years ago1 answer3861 viewsover 2 yearsQuestion re : Sanyo-San'in Area Pass
Hello, Would the Sanyo-San'in Area Pass be sufficient if we're arriving to Osaka via Kansai Airp...over 2 years ago1 answer3272 viewsover 2 years
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Starting from £264.00 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 18691 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes