Order Your JRPass
Back to Regional Passes

No Response to E-mails regarding Refund (COVID19)

Tanya S.
Tanya S.
over 2 years ago
1 response


The United States government ordered US citizens to not travel internationally. We are at a LEVEL 4 travel advisory. Considering the order, I would like a refund or credit for another time later in the year. I have sent about 5 Emails since Friday, but have not received a response. PLEASE RESPOND! I would certainly appreciate it.

Thank you.

16657 posts
over 2 years ago

Dear Tanya,

Thank you for your message. Due to the current situation we are receiving many queries, in addition to government shutdown regulations, as a result it may take a couple of days to get a reply. We understand that these are uncertain times for everyone but please be assured that we will get back to you and have different options for rebooking or refund.

I would ask you not to contact us more than once, as it ultimately just slows everything down.

Thank you,

Looking for more information? Search the forum

Instant Quote

Starting from $223.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 14917 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.

Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets
or see our range of Regional Passes