omaresc89
omaresc89
over 1 year ago
1 response

Hi, I just tried to buy a jr pass from you page. I filled all the forms, including the credit card ones and at the end a message appeared telling the charge couldnt be made, but the bank send me the comfirmation that the charge was actually made.
Can you help me either refunding my money or sending me the jr pass?
Thank you

avatar
Daniel-san
16182 posts
over 1 year ago
Expert

Hi there,

Please contact our support team via [email protected] and we'll be happy to look into this for you.

Please note that we can't answer order specific questions on the forum.

Thank you,
Daniel


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