Order Your JRPass
Back to General Japan Travel

I had no e-mail - url confirmation after making the payment

over 6 years ago
2 responses

I have filled the form on September 3rd. , then , I had hit next and the url redirected me directly to the main page, without any confirmation, and no email arrived to my e-mail address either . it should have arrived today, but Fed-Ex has no information about it . I have checked my bank account and the payment has been done. Please help. if you need the bank ransaction confirmation, I can send it by email.

Thank you very much.

16605 posts
over 6 years ago

Hi there!

I apologize for the mix-up in your order and am sorry for the extra work this may have caused you! We can't order related enquiries directly via forum due to privacy concerns. Please contact us directly at [email protected] or via our direct contact form and we will get this sorted ASAP. Please include as many details as possible (time of your order/name/contact address).

Again sorry for the extra work!

Looking for more information? Search the forum

Instant Quote

Starting from $275.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 14870 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.

Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets.
Or see our range of Regional Passes