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over 2 years ago
1 response


I bought two JR passes last year but noticed I was charged twice. I sent an email to JR support but have yet to receive an answer. How long does it take to get a response?

16661 posts
over 2 years ago

Hi there,

We generally reply within 24 hours during business days. In some cases it may be slightly longer, such as during busy days or when your case may need extra time looking into.

Kind regards,

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