Hello,
I bought two JR passes last year but noticed I was charged twice. I sent an email to JR support but have yet to receive an answer. How long does it take to get a response?
General Japan Travel(으)로 돌아가기
Charged Twice
Jgutierrezpr
over 6 years 전
1 답변
Daniel-san
19375 올리기
7664 좋아요
over 6 years 전
Hi there,
We generally reply within 24 hours during business days. In some cases it may be slightly longer, such as during busy days or when your case may need extra time looking into.
Kind regards,
Daniel
