Hello, I would like to cancel my unused 21 day pass and I have messaged [email protected] about it and
I have gotten no reply. Is there a penalty fee if you are cancelling due to the coronavirus? I never meant to cancel this trip, but I am concern of the current situation in Japan. Can you please let me know, thank you.
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Cancellation Inquiry
DanielaS
9 months ago
1 response
Daniel-san
16615 posts
5710 likes
9 months ago
Hi there,
You've done the right thing by e-mailing us. Please note that due to the high amount of requests, it may take 2-3 business days to get a reply in detail.
We can provide you with an 85% refund for any unused ticket, within 1 year after purchase as per the terms and conditions.
Kind regards,
Daniel
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