- We aim to dispatch (send out) all orders within 1 business day. Delivery speeds shown are in business days, and are average times after processing. In some circumstances delivery can take longer.
- Deliveries over holiday periods may be disrupted and is something which is unfortunately outside our control. If you would like confirmation of delivery speed, contact us.
- In order to activate your Japan Rail Pass in Japan, you must bring the exchange order we provide. The Exchange Order is like a voucher that can be exchanged for a Japan Rail Pass and is a physical document that cannot be emailed or faxed or replaced if Lost. Japan Rail in Japan will only accept the original Exchange Order we send you as proof of purchase.