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The Japan Rail Pass provides unlimited travel on the entire national JR network, including the high speed bullet train lines. Travel at your own pace with unlimited freedom to explore Japan.
It depends on the country. We dispatch within 1 business day to the UK, US, Canada, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and more. For a full list of countries see: www.jrpass.com/delivery
In short, anyone who enters Japan under a 14 or 90 day tourist visa. For full details, see our eligibility page
Contact us via our Contact form, mail us at: [email protected] or contact us via Facebook. Don't forget to mention your order number, if you already have one.
Contact details
JRPass Ltd
320 City Road
London EC1V 2NZ
[email protected]
Response within a business day
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes
Refunds and Returns
Any Japan Rail Pass Exchange Orders may be returned for any reason within 1 year. The following conditions apply:
- The Exchange Order that has not been turned in for a JAPAN RAIL PASS
- JRPass Ltd will charge a 20% processing fee per ticket.
Returns Instructions
Please return unactivated/unused exchange orders and invoices (printed copy of the invoice is also acceptable).
Please make sure you contact us before returning any item.
We will provide you with further instructions for the return. Any item returned without our knowledge will be refused.