Customer Support Order #1896249
I have reached out to support a few days ago regarding an extension to my pocket wifi order, and ...about 3 years ago1 answer4686 viewsabout 3 yearsUS Citizen - do we need a temporary visitor visa
My family and I are traveling from the US next month and I want to confirm that the US Passport i...about 3 years ago1 answer3075 viewsabout 3 yearsDelivery
Hello, we ordered our JRpasses on Tuesday 9th (2 days ago) and did not receive them yet. Also, t...about 3 years ago1 answer1856 viewsabout 3 yearsWrong issue date
Hello, I just purchased my pass today, what should I do if I put wrong title for myself. I am a ...about 3 years ago1 answer2143 viewsabout 3 yearsTokyo to Kyoto
Hello, my husband and I are traveling to Tokyo at the end of June for five days, then moving alon...about 3 years ago2 answers2348 viewsabout 3 yearsNo update since order
Hi Daniel, I had ordered my JR Pass 3 days ago on May 7th in the US and haven't gotten any update...about 3 years ago2 answers2040 viewsabout 3 yearsPayment & Intinerary
Hello, I Have 2 questions about the JR Pass and the payment method. 1 - About the payment metho...about 3 years ago1 answer6300 viewsabout 3 yearsBuying JR pass to my daughter
Hi; My daughter is a student who learn Japanese in Tokyo. We plan to visit her in the summer and ...about 3 years ago1 answer2516 viewsabout 3 yearsStatus update
Hi Daniel, Pls check the status of our 2 separate orders. First is order # 1893293 and the s...about 3 years ago3 answers2033 viewsabout 3 yearsTracking my order #1885181
My order for JR Pass is : #1885181. I have not received an email with the Dispatch or Fedex Track...about 3 years ago1 answer2032 viewsabout 3 yearsRequest for status of JR pass
Hi Daniel - San, Had placed a request for JR Pass on 6th May (Order 1885336) from India and I'm ...about 3 years ago2 answers2509 viewsabout 3 yearsAnother JR pass or no JR Pass question
We're currently debating whether or not to purchase JR Pass for our trip, and wanted to share our...about 3 years ago2 answers4766 viewsabout 3 yearsActivating two different passes
Am I allowed to activate two different passes with overlapping period? For exp, I bought Japan Ra...about 3 years ago1 answer1993 viewsabout 3 yearsWrong ticket purchase
Hi Daniel, I’ve been sending email but I still didn’t get a response. I bought the wrong ticket f...about 3 years ago1 answer2189 viewsabout 3 years90 days trip
Hello, In a previous question you informed that it was fine to buy three 21-day passes to use du...about 3 years ago1 answer2310 viewsover 2 yearsUsing Visit Japan Web
Hello Daniel-San. I would like to know how do I get the temporary visitor stamp (needed to get th...about 3 years ago1 answer4676 viewsabout 3 yearsExchanging JR Pass
Helloa Daniel-san, my family and I land at Narita on Saturday May 13, 2023 at 2:30 pm. We intend ...about 3 years ago3 answers2571 viewsabout 3 yearsPurchase tickets
Only for route Tokyo Takayama Kyoto Osakaabout 3 years ago7 answers2570 viewsabout 3 yearsOsaka-Nagoya, Osaka-Hiroshima
Hello, My Family and I, planning to go to Osaka this upcoming June. Can we use JR pass, if we wan...about 3 years ago1 answer2376 viewsabout 3 yearsTravel advice
We are travelling to Japan in the summer (jul/aug) and we are visiting mt Fuji for a few days fro...about 3 years ago1 answer4658 viewsabout 3 years
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