Hello,
We just ordered 4 JRPass and our flight is next wednsday afternoon. What happends if we don't got them in time?
I am little bit surprise that you don't send them by email. It would be much less stressful.
Best regards
PPhilippe
Back to Using the Japan Rail Pass
What's happen if we don't receive our vouchers before our departure
Philou62
over 2 years ago
2 answers
Daniel-san
19353 posts
7658 likes
over 2 years ago
Hi there,
We generally offer a full refund or replacement ticket, this depends on the situation but we always work together with you to find the best solution.
Kind regards,
Daniel
Philou62
2 posts
0 likes
over 2 years ago
Thank you Daniel.
Still now, we didn't recive nothing. No FedEx tracking number and of course no vouchers.
Our flight is wednesday.
Best ragards
Philippe
Looking for more information? Search the forum
Select Category
Instant Quote
Starting from ¥50,000 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 19000 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes