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Received pass with wrong passenger name on it.

Jcastellon
Jcastellon
almost 9 years ago
1 answer

I received a pass that did not have my correct name on it. How do I go about getting a correct one sent to me? If not, what are my options? Thank you

avatar
ayako
21 posts
almost 9 years ago

Hi,

Please contact [email protected].

Then we can help you further. Please provide your order reference number via email.

Thank you!


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