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No JRpass confirmation nor tracking email received

Yas
Yas
almost 2 years ago
1 answer

Hi
I Purchased 4 adult JRpass 3days ago , after purchasing I received a receipt and order number I realised that I had an error in my email address. Since Monday I’ve sent 3 emails asking to correct address and resend confirmation and tracking number . On JR website it states we will get response in 24hrs.
3 days 3 emails and still no response from JRsupport . Does anyone know if there a contact number I can call? Trying to sort as we will be flying in 1.5weeks .Looked everywhere on the net and couldn’t find a phone number to call.

Thanks

avatar
Daniel-san
19140 posts
almost 2 years ago
Expert

Hi there,

Please reach out personally to me at (Daniel at JRPass dot com), with the relevant information (your name, e-mail, order details and if available, order number) and I will follow this up.

Kind regards,
Daniel

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