Order Your JRPass
Order Your JRPass

Forum

Enter your new post below.

Back to Using the Japan Rail Pass

No JRpass confirmation nor tracking email received

Yas
Yas
almost 2 years ago
1 answer

Hi
I Purchased 4 adult JRpass 3days ago , after purchasing I received a receipt and order number I realised that I had an error in my email address. Since Monday I’ve sent 3 emails asking to correct address and resend confirmation and tracking number . On JR website it states we will get response in 24hrs.
3 days 3 emails and still no response from JRsupport . Does anyone know if there a contact number I can call? Trying to sort as we will be flying in 1.5weeks .Looked everywhere on the net and couldn’t find a phone number to call.

Thanks

avatar
Daniel-san
19139 posts
almost 2 years ago
Expert

Hi there,

Please reach out personally to me at (Daniel at JRPass dot com), with the relevant information (your name, e-mail, order details and if available, order number) and I will follow this up.

Kind regards,
Daniel

Useful!0
Reply

Looking for more information? Search the forum

Select Category

Instant Quote

Starting from $366.00 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 18602 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan
Japan Rail Pass

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets or see our range of Regional Passes