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Michael w
Michael w
over 3 years ago
1 response

Hello, could you extend the 1 year limit? Japan is closed and our pass expires this month. If we return it we lose 15% per your policy just to have us buy it again next month or the month after. During this unprecedented times I believe an extension would be more than responsible when you cant even go to Japan and you are imposing your pre-covid rules and regulations. Thank you for your time

18835 posts
over 3 years ago

Hi there,

I agree that we live in unprecedented times, I still wake up sometimes having a hard time believing what's going on.

Regarding extension polity, this is not something I can answer directly on the forum as it depends on several factors. Assuming you purchasing your pass through www.jrpass.com, please contact our support team and they'll be more than happy to look at available options.

Kind regards,

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