Hi, i have made an calculation mistake and ordered my Pocked WI-Fi for one day short. How can i extend the Order for that one day?
Have written 2 times to the Support Mail and did not get an response till now.
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Extend my pocket WIFI order
Fulli
over 1 year ago
2 responses
Daniel-san
18836 posts
6816 likes
over 1 year ago
Hi there,
We will reply to your e-mail soon, it is just busy right now, and taking a little longer than normal.
I can do it now if you post your order#
Kind regards,
Daniel
Fulli
2 posts
0 likes
over 1 year ago
Hi Daniel-San.
Someone from [email protected] replied to my mail. I noticed that not JRPass.com but Ninji Wifi is the Contractor that this order was relayed too. So that's the source of the confusion i guess.
One Feedback tho - you have a "response within 1 Buisness day" written at your page. Even if this is in good faith you should clarify that the mail got recieved by you and respond with an "your mail was recieved and is in our system" mail. It would help reassureing customers like me a lot.
Kind Regards,
Manuel
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