Extend my pocket WIFI order

Fulli

bijna 4 jaar geleden

2 antwoorden

Hi, i have made an calculation mistake and ordered my Pocked WI-Fi for one day short. How can i extend the Order for that one day?
Have written 2 times to the Support Mail and did not get an response till now.

Daniel-san

19375 post

7667 like

bijna 4 jaar geleden

Hi there,

We will reply to your e-mail soon, it is just busy right now, and taking a little longer than normal.

I can do it now if you post your order#

Kind regards,
Daniel

Handig!0

Fulli

2 post

0 like

bijna 4 jaar geleden

Hi Daniel-San.

Someone from [email protected] replied to my mail. I noticed that not JRPass.com but Ninji Wifi is the Contractor that this order was relayed too. So that's the source of the confusion i guess.

One Feedback tho - you have a "response within 1 Buisness day" written at your page. Even if this is in good faith you should clarify that the mail got recieved by you and respond with an "your mail was recieved and is in our system" mail. It would help reassureing customers like me a lot.

Kind Regards,
Manuel

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