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amrfrdz
amrfrdz
20 days ago
1 response

Hello, i have just ordered my JR Pass and i have a few questions regarding the delivery and some modifications on the delivery address.
- I have placed my delivery address to a hotel that i will be staying on the 18th~19th Nov, is it possible to receive the pass by that day as well? - I have made a mistake when writing down the delivery address for the Jr Pass. The delivery address was uncomplete, as i didn't write the name of the hotel i will be staying; Is it possible to make modifications to the address?

avatar
Daniel-san
16957 posts
20 days ago
Expert

Hi there,

For order and shipping related questions, it is best to contact our support team directly via [email protected] - we will then assign you a case and staff member and it will resolve the issue much faster.

Kind regards,
Daniel


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