I ordered online the JRPass earlier today, Sep. 27, 2025. Our trip to Japan is on the 30th of September. So i opted to have the JRPass delivered to our hotel in Fukuoka. I typed the hotel name, address correctly, except that instead of Japan an automatic country Philippines was typed. I must have overlooked it. What shall i do to correct the country of delivery?
I have already emailed the JRPass support team.
Hi there,
You did the right thing! Our team will follow-up with you today (if not already!) to update the country for delivery. It's a small change on our end.
Kind regards,
Daniel
Thank you Daniel for the reply. Sorry, but they haven't responded as of this time, September 29, 2025, 5:59PM.
Our flight is tomorrow, 4am to Fukuoka via Manila from Cebu. With the rectification process and the shipment of the same Pass to Japan, I fear I will receive the Pass in Japan on Thursday, the earliest. We will be going back to Cebu, Philippines on Monday, October 6. WITH NO CHOICE LEFT, I have to cancel my order and will respectfully request for a refund.
Any steps on the request that I will do Daniel? Please help.
Again thank you very much.
Regards,
Hi, give me your order# and I'll do it myself right away :)
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