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Rail Pass Not Delivered In Time

over 1 year ago
1 response

I bought a JR Pass last week and it was shipped on Thursday. However, there was an error with FedEx and I did not receive the pass before the weekend. Now the fedex facilities are closed today (Sunday) and Monday for the Labor Day holiday. My flight for Japan leaves early in the morning before they will be open again, meaning I have no way to get my pass before I leave. Is there any way for me to get the pass once I am in Japan??
Any help is greatly appreciated!

16537 posts
over 1 year ago

Hi Lauryn94,

I'm sorry to hear that! Please contact our sales team via [email protected] with your order# and we'll be happy to assist you.

Kind regards,

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