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Not received confirmation

[email protected]
about 1 year ago
1 response

Has anyone had issues ordering a JR pass? I ordered 5 for my family yesterday and haven’t received a confirmation email. I’ve also sent an email to the support address but still nothing. I’m kind of panicking now as this is my first ever Japan trip

18837 posts
about 1 year ago

Hi there,

Looks like you made a small typo in your e-mail address during check-out.

I have just amended this and re-sent you the confirmation e-mail.

Kind regards,

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