Order Your JRPass
Back to General Japan Travel

JR Pass not arriving in time?

egarza31
egarza31
over 7 years ago
1 response

I ordered the pass around 7am on a Thursday but will be leaving on Tuesday at midnight at it seems that there will be a delay in processing and delivery because of the holidays. I also haven't been getting any replies on this subject that's been sent directly to support. I'm not sure what to do. Maybe ask for a refund and buy the pass somewhere else that can send it directly to my hotel room?

avatar
Daniel-san
18835 posts
over 7 years ago
Expert

Hi there,

We will likely be able to send the JR Pass to your hotel. I recommend sending the address of your accommodation to our support team via [email protected] and we will update your order tomorrow.

Kind regards,
Daniel


Looking for more information? Search the forum

Select Category

Instant Quote

Starting from ¥50,000 for 7 days of unlimited Japan Rail travel

Can’t find the answer?

Learn from over 17329 questions about the Japan Rail Pass, or ask our Japan Rail travel experts

Ask Question

Get pocket Wifi in Japan

Get pocket Wifi in Japan

Visit us on Facebook

Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.


Find out where to buy the japan rail pass online.

Order your JRPass Now!

We have special prices for children and great first class options. See all tickets or see our range of Regional Passes