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JR Pass not arriving in time?

about 3 years ago
1 response

I ordered the pass around 7am on a Thursday but will be leaving on Tuesday at midnight at it seems that there will be a delay in processing and delivery because of the holidays. I also haven't been getting any replies on this subject that's been sent directly to support. I'm not sure what to do. Maybe ask for a refund and buy the pass somewhere else that can send it directly to my hotel room?

16538 posts
about 3 years ago

Hi there,

We will likely be able to send the JR Pass to your hotel. I recommend sending the address of your accommodation to our support team via [email protected] and we will update your order tomorrow.

Kind regards,

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