I have been told that Hyperdia is the best website for planning train travel in Japan. I tried to use it and I am running into issues that I could use help with.
Is there a user guide anywhere to explain the intricacies of using this website? Is there any support email for it (I could not locate it). Before I can figure out where I want to use a JR Pass, I have to better understand routes, schedules, etc.
Maybe someone can explain the following, in the context of an example, a train trip from Kanazawa to Karuizawa:
- how can one get the “right” schedule to ensure a min of 30 min for a transfer?
- how can one get the Kanazawa-Karuizawa schedule to show both arrival and departure tracks?
- how would one know how easy or time-consuming a transfer will be and how much time one needs to have to catch the next train (assuming a tourist who doesn't speak/read Japanese and is in a train station for the first time)?
- how does one know which station to pick? Like in the case of Kanazawa there are 3 and I don’t know what’s the difference between them. Are they in different locations? How and where can one learn about which station to pick when multiple show up for one city?
Using Hyperdia, I picked the From & To and then SEARCH (one cannot change today’s date on the initial screen). Some routes came up. Also the screen that allows to deselect trains that one doesn’t want to use came up. I unchecked the options I don’t want and changed the date to Aug 31. The following came up:
KANAZAWA-HAKKEI(KEIKYU) - KARUIZAWA 12:35 pm Aug/2018/31 Departure
Route is not found.
What is that I am doing incorrectly? I am struggling with this program and wondering if there is a better way to do it.
Thanks in advance for any pointers, suggestions, help.
Is there a way to be ask for a notification when an answer is posted?