Where is the support team?
Hello! Hoping you could assist me. Order: #2454578 I ordered 2 JR Passes and realised I'd typed...over 1 year ago1 answer4374 viewsover 1 yearBuying JR Pass in advance
Hi everyone, I am a little confused. I will be arriving at Narita Airport at 8:45 am on November...over 1 year ago1 answer4060 viewsover 1 yearConsulta sobre costos de trayectos y viabilidad del JR Pass
Estimado equipo de JR Pass: Estoy planeando un viaje a Japón y me gustaría recibir orientación s...over 1 year ago1 answer4238 viewsover 1 yearseeking info on which pass to purchase
Hi there, Between Oct 25 and Nov 5, my friend and I will be in Japan. Please advise on the most e...over 1 year ago1 answer4327 viewsover 1 year7 days?
Regarding the 7 days rail pass, I will be activating it at 6pm on Monday the 30th September and n...over 1 year ago1 answer6033 viewsover 1 yearMs.
I am trying to order the pass online, but the calendar does not keep my birthday. It keeps revert...over 1 year ago1 answer4225 viewsover 1 yearMt. Fuji Shizuoka Area Tourist Pass Mini
Hi, I'm planning to purchase the mt. Fuji Shizuoka area tourist pass mini. Would like to check w...over 1 year ago1 answer4740 viewsover 1 yearCan i buy in Japanese Yen
Hello I have some jpy i would love to use to buy my 4 jprail passes but i only see options in eur...over 1 year ago1 answer4962 viewsover 1 yearMrs Mitsuko bennett
Wrong name on second name . Can I change to right name?over 1 year ago1 answer5009 viewsover 1 yearCan I use the Japan Rail pass in Kyoto, Osaka and Hiroshima
Hi I am planning to visit Japan. I will be spending 3 days in Tokyo 2 days in Kyoto 2 days in O...over 1 year ago1 answer4737 viewsover 1 yearName matching passport
Hi, I bought a Green pass a few hours ago and noticed in the Forum a post that name of JR Pass mu...over 1 year ago1 answer5202 viewsover 1 year30 days in Japan
Hi, After my Tokyo portion of the trip, I will spend an additional 21 days in Kyoto, Osaka, Hiro...over 1 year ago2 answers7103 viewsover 1 yearRonnie Miyagawa Williams
I’m a Japanese citizen, with a US green card since 1985. I’ve lived outside of Japan for over 59...over 1 year ago1 answer4936 viewsover 1 yearName on voucher - passport name
We have ordered 4 Japan Rail Passes through an agency and just received the vouchers. On one of ...over 1 year ago1 answer4438 viewsover 1 yearActivation halfway through holiday
We want to buy a 7 day JR rail pass but don't want to activate it until our last week in Japan. I...over 1 year ago1 answer4944 viewsover 1 yearConfirming JR Pass info
Hi, If I buy a JR pass, do I need to have it sent to a physical address? I leave next Friday and ...over 1 year ago1 answer5521 viewsover 1 yearGender error
I just purchased a jrpass. Order number 2442969 I accidentally put Mr instead of Ms. I am female...over 1 year ago1 answer5356 viewsover 1 yearRecomendation for my trip
Hi, we are 3 and we will be traveling for 24 days in Japan, during October/November. First we are...over 1 year ago2 answers5361 viewsover 1 yearImport customs tax
Hi there, I would like to order passes but I'm guessing based on the website they will be exporte...over 1 year ago1 answer5486 viewsover 1 yearCan JR Pass be predated
Hi! We arrive in Tokyo on 1-11-24.( Nov. 1st) We will want to activate it on 5-11-24. (Nov 5th)....over 1 year ago1 answer5059 viewsover 1 year
Please note: We are only able to handle order related enquiries via our online direct support. Commercial advertising is prohibited as per our website terms
Instant Quote
Starting from ₩492,611 for 7 days of unlimited Japan Rail travel
Can’t find the answer?
Learn from over 19107 questions about the Japan Rail Pass, or ask our Japan Rail travel experts
Ask Question- 1
- 2
- 3
- 4
- 5
Popular Questions
Get pocket Wifi in Japan
Visit us on Facebook
Get inspired for your visit to Japan by following us on Instagram and don't forget your own shots once you are there.
Find out where to buy the japan rail pass online.
Order your JRPass Now!
We have special prices for children and great first class options. See all tickets or see our range of Regional Passes